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F&B Supervisor Bocas del Toro

F&B Supervisor Bocas del Toro

Collective HospitalityBastimentos Island, Bocas del Toro Province, PA
Hace más de 30 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

Como una empresa joven y ambiciosa, Collective Hospitality está en una trayectoria de rápido crecimiento y evolución. Estamos constantemente buscando nuevas formas de mejorar nuestros servicios y ampliar nuestro alcance.

Responsibilities

  • Manage the Venue P&L : hit revenue targets, control labor margins and manage cost of sale ratios against budget.
  • Manage Purchase Orders, negotiate rates with vendors / contractors / suppliers, ensure timely payments, communicate with the accounting department.
  • Manage the venue’s software systems : POS, Inventory, and Pricing systems.
  • Regular analysis of menu and pricing to ensure the offer is on brand, competitive, and costs are in line with targets and inflation.
  • Collaborate with other departments (Rooms, Sales, Experience, Marketing, etc) to implement on-brand promotions designed to increase revenue. Ensure Customer Experience is seamless for hotel guests and visitors alike.

Venue Operation :

  • Recruit, onboard, and train all venue staff.
  • Ensure high level customer service is achieved, as measured by Customer Satisfaction Surveys (KEPSLA) and Online Reputation Index.
  • Conduct Daily Standup with staff to review targets, challenges, events and day-to-day issues
  • Greet customers and offer support on customer complaints and queries
  • Ensure cleanliness of the venue at all times and compliance with required industry and company protocols
  • Ensure full compliance with health and safety legislation and licensing laws
  • Complete all reports and analysis requested. Attend regular meetings to learn new initiatives and report on progress.
  • Ensure the venue follows all brand guidelines.
  • Manage all maintenance protocols (preventive and repairs).
  • Ensure security is effective for guests, connectors, and loss prevention

    • Venue Events :

  • Curate and Execute a schedule of events for the venue with the destination team. Full accountability for the successful operational execution of events : revenue, cost control, profiltibility, venue-level contribution margin.
  • Support DJs and artists scheduled for the location. In charge of Artist Relations as well as sound and visual equipment maintenance and operation.
  • Decorate venue with brand approved concepts.
  • Deliver events on time, within budget.
  • Ensure the Sales, Marketing, and Social Media team have knowledge of all F&B activations through the calendar year.
  • Support the creation of content and delivery of Social media engagement initiatives.
  • Identify and manage partnerships with brands that enhance the venue and Selina brand and help to offset costs in the venue. Bring brand-approved sponsors to the venue.
  • Work with Brand-approved Influencers to increase revenue and reputation.
  • Build a network in the local community and curate relationships with community leaders and opinion leaders.

    • Requirements

  • Fully Bilingual (English and local language).
  • Strong organization and time management skills.
  • Previous management or department head experience
  • Previous stock management experience.
  • Previous scheduling experience.
  • Experience building and costing menus.
  • Previous cash reconciliation experience.
  • Demonstrates a good understanding of P&L statements.
  • Experience planning and managing events.
  • Cultural fit and community engagement.
  • Local supplier and vendor network.
  • What you can expect.
  • Competitive salary.
  • A share of the profit you Generate.
  • No dress code.
  • Pet-friendly (as long as your pet is friendly).
  • Multiple online training opportunities.
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring.
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends).
  • Have your birthday off.
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people.
  • Extra country-specific benefits; we can tell you more during the application process.
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    Supervisor • Bastimentos Island, Bocas del Toro Province, PA