As one of the first faces to mee t at 3 Men Movers , this role is dedicated to being a representative of the company and being an advocate of the core values.
The person in this position must be friendly and genuinely interested in the business , agenda , and needs of others, including the company, its management, the team, and the company's customers .
The focus of this position is working with and through others , building and maintaining relationships , and working closely and accurately within established guidelines .
There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns .
There will be many different people to meet and work with. A persuasive, teaching style of communication is required to communicate the company's policies, programs, and systems in a variety of learning styles.
Jo b Summary Having a passion to be an EXPERT is key to creating more EXPERTS! Part of being an effective trainer is focusing on relationships with others;
correct handling of details and dealing with others as is necessary to maintain and grow relationships . The job involves following up carefully, closely, and cheerfully to ensure both correct work and maintenance of the relationships, Necessary corrections must be made in a constructive, supportive manner.
A faster-than-average pace will be the norm for this position specifically during onboarding seasons . Detail work is a major focus of the job , and those details need to be handled quickly, correctly, and efficiently.
In general, this is a position where guidelines, structure, and established policies must be followed fairly closely while working with and for others .
- Duties and Responsibilities Design and development of computer - based training programs Maintain course accuracy with each change in policy Update materials to better suit different learning styles Produce , maintain course materials in 3 Men Movers branding guidelines and its core values Work closely with management and quality assurance team to create modules and learning sessions that improve the quality of work Facilitate training sessions;
- onboarding for Move Concierge , Move Expert , Operations , and other individual sessions Show enthusiasm through written and verbal communication Job Characteristics E ach day is different from the next ;
- especially in personal interactions Fast-paced environment Multiple projects going simultaneously V ery socially - focused;
- requires "how can I help you? " attitude Lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others fosters the relationship Adherence to established guidelines and procedures is important Important to involve others in the decision - making;
there is a need to build consensus rather than make decisions alone Open , flowing communication is important Position requires working with and through others , especially in a helping role T h ere is a need for a persuasive, "selling " (rather than "telling") communication style Team environment : must be willing to jump in and roll up their sleeves to help out when necessary Need someone who leads by example, with first - hand knowledge of area of expertise Strong, friendly follow - up necessary on tasks delegated to ensure proper results Qualifications for Role 2 - 5 years experience customer - facing role 1 - 3 years in development , continuous improvement , or training role