Logistics Order Management Specialist

We are looking for a Logistics Specialist to manage end-to-end logistics for our logistic business. This role oversees the full cycle—from receiving signed customer orders, coordinating production readiness, handling container loading and port return, issuing invoices based on Incoterms, and monitoring shipments until arrival at destination.

Key Responsibilities:

Order Management

• Receive, review, and process customer purchase orders, ensuring accuracy in product details, pricing, quantities, Incoterms, and delivery requirements.

• Create and manage sales orders (PI) in SAP, including amendments, cancellations, and special requests.

• Monitor orders throughout the fulfillment cycle to ensure timely and accurate delivery.

• Support supplier payment processes and order invoicing.

Logistics & Shipping

• Coordinate import and export operations across Latin America, including Panama, Central America, the Caribbean, Mexico, and Venezuela.

• Manage transportation activities with shipping lines, freight forwarders, trucking providers, and customs brokers.

• Prepare, review, and maintain shipping documentation, including commercial invoices, packing lists, certificates of origin, and other import/export documents.

• Handle shipment exceptions, returns, claims, and transportation issues while ensuring prompt resolution.

Customer Service & Compliance

• Serve as the primary point of contact for customer inquiries regarding orders, deliveries, delays, and discrepancies.

• Ensure compliance with company policies, customer requirements, and international trade regulations.

• Maintain accurate records of orders, shipments, and customer communications.

Cross-Functional Collaboration & Reporting

• Collaborate closely with Sales, Logistics, Warehouse, Finance, and Legal teams to ensure efficient order fulfillment.

• Analyze logistics and fulfillment data to identify opportunities for cost optimization and continuous process improvement.

• Prepare weekly and monthly operational and fulfillment reports.

• Perform other duties and projects related to the position as assigned.