Experience Bocas del Toro (Red Frog)

Como una empresa joven y ambiciosa, Collective Hospitality está en una trayectoria de rápido crecimiento y evolución. Estamos constantemente buscando nuevas formas de mejorar nuestros servicios y ampliar nuestro alcance.

Full English

On site 100%

Responsibilities

Guest Engagement & Hosting

Act as the ultimate host, ensuring guests feel welcomed, connected, and engaged from check-in to check-out.

Proactively introduce guests to one another and create an inclusive social environment.

Regularly interact with guests, taking the pulse of the community and adjusting experiences accordingly.

Event & Experience Curation

Plan, organize, and lead daily activities such as game nights, pool parties, pub crawls, live music events, fitness sessions, and cultural excursions.

Partner with local tour operators, artists, musicians, and performers to enhance programming.

Oversee the execution of key signature events that define the property’s identity.

Community Building & Social Engagement

Foster a sense of belonging by encouraging guest participation in events and property-wide social initiatives.

Develop relationships with long-stay guests, digital nomads, and repeat visitors to strengthen the property’s community feel.

Collaborate with the marketing team to capture engaging content for social media and increase event visibility.

Operations & Team Collaboration

Work closely with the Director of Experience, F&B, and entertainment teams to align guest experience with brand standards.

Gather guest feedback and track engagement to continuously improve events and social programming.

Assist in training staff on experience-led service and community engagement best practices.

Qualifications & Experience

A natural entertainer with strong interpersonal skills, energy, and enthusiasm.

Experienced in hospitality, nightlife, event planning, or guest relations.

Comfortable in a fast-paced, social environment where no two days are the same.

Highly adaptable, solution-oriented, and able to think on their feet.

Passionate about creating unforgettable experiences and fostering connections.